FAQs


 

Cookie Care

How long do your cookies last?

We recommend enjoying our cookies within 5 days of receiving them. If you have any left over (unlikely, but just in case 😊) you can freeze them for up to 3 months. 


Can I freeze my cookies?

Yes, you can and they’ll be good for up to 3 months. For best results, we recommend keeping cookies in their compostable bag and placing them inside a zip lock bag.

 

Warming or defrosting your cookies : 

To defrost cookies from the freezer, preheat oven to 375 f and place cookies in a warm oven for 6 to 8 minutes. 

For perfectly warm cookies, preheat your oven to 350 f and warm the cookies in a sheet pan for 4 minutes. 

 

Nationwide shipping 

How does shipping work?

We bake and ship our products Monday through Friday. 

Our cookies are baked and packaged individually by hand in their compostable, resealable bag on the day that you have selected. PLEASE NOTE: the shipping day is NOT the delivery day. 

Delivery day = next business day for anywhere within a radius of 30 miles from our San Mateo main location. 

Count Delivery day = 2-3 business days for anywhere else.

We cannot guarantee arrival times, as we use a third party shipping provider and certain factors are out of our control. 

 

Which shipping services do you use?

We use USPS for delivery Monday through Saturday. We are also able to offer you the possibility of using UPS, but please note they don’t deliver our product on Saturdays. 

  

Can I schedule a specific day & time for my cookies to arrive ? 

We are only able to guarantee the shipping day that you’ve selected; unfortunately we cannot guarantee arrival times.

We suggest you schedule your order to arrive at least one business day before the desired date to allow for unseen delays. 

 

 

Cookie Specs

How big are the cookies? 

All cookies are approx. 2.8 to 3 oz or 80 to 85 gr before baking – They are roughly around 4in wide after baking. 

 

Can we customize your cookies?

We do not offer custom decorated cookies, however we can offer custom packaging solutions including custom cards, custom stickers and inserts. Please contact us for more information at Hello@bonjourbakehouse.com

 

What ingredients do you use ? 

We use only the highest quality ingredients available to us, from local flour supplier to the butter. When possible we use local growers as well, for xxx??  For the complete ingredient list for individual products, please refer to our website (??)

 

Do you have an allergen-friendly cookie ? 

We offer an amazing gluten-free cookie and are working to expand our offerings with a vegan cookies. Be sure to join our mailing list and follow up in IG and Facebook to get all of the latest updates!  (include links here if possible)

We work in a shared kitchen facility and though we try to minimize the risk of cross contamination, we cannot guarantee that our products are safe to consume for people with peanut, tree nut, soy, milk, egg or wheat allergies. 

General 

Do you have a storefront ? 

We are happy to say that yes we do have a small store front/window where our products are available with great coffee from our partner at Ikon roasters. Come by and visit us! (include address here?)

 

What are your store front hours ? 

We are open Monday through Friday from 8am to 1pm.