I gifted my brother in Florida, and the cookies arrived the day after being baked! He enjoyed them, and I enjoyed the ease with ordering. Thank you!
loved doing a taste test with the sampler! wish there was more labeling to know what was what... i think the gingerbread ended up being my favorite!
The delivery Driver delivered it to a neighbors house. The label was printed correctly but the driver messed up. Luckily my friend's neighbor recognized her name and walked it over. With it being edible goods in the time of COVID, my friend couldn't enjoy the cookies as she was afraid it might have been tampered with. $30 that was wasted sadly.
Gift recipient enjoyed the cookies which is #1! In addition, your customer service was speedy and helpful correcting the delivery date when I inadvertently selected the wrong one, which was appreciated!
Bonjour Bakehouse was extremely responsive and helpful when I needed a last minute solution. Thanks!
Perhaps my expectations were unreasonable, but the cookies just weren't as delicious or fresh as when I used to get them same day delivered.
Excellent cookies and good ordering options
Oops. Meant to choose 5 stars but it clicked one by mistake.
Grace Carr Lee
The cookies are delicious, of course, but they also are packaged in eco-friendly materials and shipped/arrived quickly! A really nice treat for someone you appreciate, or yourself. You deserve it!
The cookies were delicious, ordering was easy and the cookies were delivered on time
They were delicious and soft and chewy!
Great service and even better cookies!
Great customer service and delish cookies!
Never delivered and was over charged for shipping
We received only 10 cookies in the 12 cookies assorted order.
Very efficient ordering and shipping. Cookies are well enjoyed by everyone.
These are the best cookies I've ever eaten. I secretly enjoy them in the bathroom so I don't have to share. Thank you for a moment of joy in an otherwise sucky year.
Your cookies are so good. One suggestion is to have 1 of each cookie flavor in your Lucky box.
A wonderful way to stay connected with my remote sales teams during COVID. Everyone loved the ease of user to place orders and enjoyed a great product! Thank you!
On my most recent order, I paid for UPS delivery (higher price shipping cost); however, the package was sent via USPS.
The experience was great. I feel the cookies were not as fresh as I’d imagined. Though I realize shipping from west coast to east coast presents challenges. The cookies were packaged in a semi open packaged so maybe something air tight? There were no labels on the cookies so I really didn’t know what we were eating. I also would have liked a festive cookie that represented the holiday season. It would have been nice to have a Halloween/fall cookie. I also have children and they love cookies but once the sprinkled cookies were gone they lost interest likely due to color schemes. The over all packaging could have more color or been presented nicer. Overall the taste was excellent but I want to give real honest feedback for your business to learn and thrive as taste is only a part of it.
Was very happy with the cookies and the service.
Great experience setting up a customized page. Very responsive and great customer service. The product itself is delicious, everybody loved their cookies!
The cookies are absolutely fresh and delicious every time.
the person i was communicating with regarding my order was fantastic and very accommodating. i would definitely use them again for future orders. thank you!
The cookies were not only delicious and delivered promptly right to our door, but Bonjour Bakehouse also provided super attentive customer service. I will definitely order again.
Yeang Shin Phay
you know you're amazing! :)
Ordering was easy and delivery was prompt. Cookies are delicious!
The order never came.
Easy to order, speedy delivery, and delicious cookies!
We split the cookies among 4 of us, 3 of whom have ordered them before. The 3 who had them before each independently reached out to me to say that the batch seemed off and not as good as usual. We all thought the confetti cookies were excellent but the chocolate chip and snicker bomb cookies were disappointing (they had raved about these ones in the past). We are not sure if the shipping method had something to do with it (their previous cookies had been delivered, not shipped) so we intend to try one more time when direct delivery is available again.
I received your cookies earlier this year as a gift. They were delicious! A friend recently had a birthday and since we are restricted to staying home/social distancing, I had your cookies sent to her and she loved them! Thank you soooo much!
Amazing cookies, fantastic service, Bonjour Bakehouse is the best! We love using them for personal and work gifts!
I've never had cookies this good! They're all delicious and soft, even days later after we received them.
These cookies are unreal delicious. And so convenient to send to people as a celebration for their wins!
I was not aware that this would be shipped through USPS and my building is not able to receive packages. I have tried contacting USPS and going to the post office and am having trouble locating my package.
Francois is easy to work with, the cookies are fantastic!
cookies were delicious and the delivery person was nice
They are so efficient and the owner is very nice and kind. So appreciate their cookies!
recipes were fantastic, delivery was ontime and when I had a question about an order I got a very lovely personal response from someone who clearly cares about their customers.
Cookies are amazing. Order was delayed which was (at the time) a huge inconvenience. However, I was issued a refund in a timely manner and I truly appreciate that. Will continue to order cookies in the future.
Always amazing. Even though we order 150+ cookies each time they always deliver the next day with no issue. The service is also amazing
Francois - Thanks for the yummy peanut butter cookies and doughnuts! We all enjoyed them! Love the sugar on the peanut butter cookies - really great! - Kathy
Great cookies, great delivery.
I’ve always loved your cookies since the doughbies days. I wish you guys had a combo set of only chocolate chip and rainbow (I know a few people who are allergic to peanut butter)
Tasted just like Doughbies—would like to do same day delivery at some point!
These are the most delicious cookies in existence and the service is top notch. I recommend this bakery to everyone I know.
We love these cookies. Every time we order them for our team they're gone in minutes. The chocolate chip with the sea salt is AMAZING!
When I emailed with a question, the rep immediately called me and explained how to order. Able to deliver to my son a birthday package in less than 24 hours. Excellent customer service.
I work at Dropbox as Executive Assistant and my team love your cookies so much...
Nice packaging, on-time delivery, delicious product...will order again soon!
Great tasting cookies and reliable on time delivery!
Really like the unique assortment of freshly baked goods that can be shipped outside of the SF Bay Area. It’s a perfect “Thank You” gift for clients!
I am SO happy to have these cookies back!! It is always the perfect treat to celebrate team birthdays with and I love the delivery. Thank you so much for bringing our beloved tradition back.
The cookies were great and a nice treat for my team to close out the week. Will very likely order again.
Best cookies! Great delivery! What more could I ask for?
Oh the cookies are aaaaahhh-mazing!
The cookies I ordered were supposed to arrive at the destination on Friday, but are now just out for delivery on Monday. Time was of the essence and for the cookies to not be delivered on time is disappointing.
You guys were great. Jeff called me to update my order from shipping to delivery! They taste just like the last cookie delivery service ;)
I would have liked more visibility into the delivery of the cookies though!
The cookies arrived on time and were delicious. The presentation was perfect